Balaa AI Privacy Policy

1. Introduction

At Balaa AI (“we,” “our,” or “us”), we respect and value your privacy. This Privacy Policy explains how we collect, use, process, store, and protect information when you use the Balaa AI application (the “App”).

By accessing or using the App, you confirm that you understand and agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

While using Balaa AI, you may provide certain information, including:

• Text messages, prompts, preferences, feedback, and other content submitted through the App

• Information provided when contacting customer support

• Purchase information, including transaction records, subscription details, order information, and product identifiers required for verification

2.2 Device and Technical Information

To ensure reliable operation, improve performance, and maintain security, we may collect technical information such as:

• Device model, operating system, device settings, and software version

• Application performance data, crash reports, diagnostics, and technical logs

2.3 Usage Data

We may collect information about your interactions with the App, including:

• Features accessed, conversation activity, generated content requests, usage records, and service interactions

• Subscription restoration information and purchase-related activities

• Security logs and technical records used for fraud prevention, service protection, and troubleshooting

3. How We Use Your Information

We may use collected information to:

• Provide AI conversation features and improve generated content quality

• Manage accounts, subscriptions, purchases, and access permissions

• Monitor security, prevent misuse, identify technical issues, and enhance App performance

• Perform analytics, service optimization, and attribution activities where permitted by applicable laws and platform requirements

• Comply with legal obligations and handle disputes or enforcement matters

We do not sell your personal information to third parties.

4. Third-Party Services and Information Sharing

To provide and maintain Balaa AI services, we may use third-party providers, including:

• Payment processing and subscription management services

• Cloud storage and hosting providers

• Analytics, attribution, and technical infrastructure providers

We only share information with third parties when necessary for providing or improving our services. These providers are required to maintain appropriate security and confidentiality protections.

5. AI Processing and User Content Protection

Balaa AI may process user-provided content, including text and other materials, to provide AI-generated responses and related features.

We do not use submitted content to identify individual users, and we do not sell user-generated content or personal information to third parties.

Users should avoid submitting sensitive personal information through the App.

6. Data Storage and Retention

We keep collected information only for as long as reasonably necessary to:

• Provide and maintain App functionality

• Support account management, payment verification, security monitoring, and operational requirements

• Meet legal, regulatory, or contractual obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it unless continued retention is required by law.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal data

• Limit or object to certain types of processing

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the information provided below. We will respond according to applicable legal requirements.

8. International Data Processing

Your information may be processed or stored in countries other than your own because our service providers or infrastructure may operate internationally.

We take reasonable steps to ensure that transferred information receives appropriate protection.

9. Security Measures

We use reasonable technical and organizational measures to protect user information, including secure data transmission, access controls, and security monitoring.

However, no online service or storage system can guarantee complete security.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Any updated version will become effective once published through the App. Continued use of Balaa AI after updates means you accept the revised Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: rishk6768@gmail.com